​​San Diego Copier Repair

CONFIGURING SCAN TO E-MAIL & Scan To Folder  On A KONICA MINOLTA MFP


Basic Scan setup steps:

First---Get the following info
1. SMTP server address (Gmail is SMTP.GMAIL.COM)
2. SMTP port number
3. Email address and password
4. DNS Server          Google 8.8.8.8  (secondary 8.8.4.4)
5. IP address of Konica MFP


Then open IP address of copier in chrome
Pagescope web connection opens
Login as admin (default 1234567812345678)
Go to System settings:

Important--- Fill out the 2 email address fields with a valid gmail or office 365 address(the rest of the fields just put in whatever you want)
Go to Network settings:
Select TCP/IP settings and enter primary DNS server
Google 8.8.8.8  (secondary 8.8.4.4)
Go to email TX settings(SMTP) :

Turn on email TX and check SMTP enter host name box
Gmail: enter smtp.gmail.com

select start TLS
port number: use 587 (or sometimes need to use 465 or 25)
scroll down verify device email is correct
check the SMTP authentication box
also enter the email address in the user id field
check the password has changed box and enter email password

Then Go to store address and set it up for each user.
Note: If gmail scanning fails you may need to turn off the  Access for less secure apps setting

Office 365
Mailbox: You must have a licensed Microsoft 365 or Office 365 mailbox to send email from.
Transport Layer Security (TLS): Your device must be able to use TLS version 1.2 and above.Under the security tab in pagescope verify TLS box is checked to enable it.
Port: Port 587 (recommended) or port 25 is required and must be unblocked on your network. Some network firewalls or ISPs block ports, especially port 25.
DNS: You must use the DNS name smtp.office365.com. Do not use an IP address for the Microsoft 365 or Office 365 server, as IP Addresses are not supported.

 
Note that this method will not work when 2FA (2 factor authentication) is enabled for office 365. Instead, use Direct Send with no authentication.

Usually it is quite simple for us when we do it just with the following basic steps:
SMTP Server: smtp.office365.com
Enable TLS
Auth enabled:
username @ domain .com
password
set a from address
finished



Konica C224e scanning to folder setup

Get the following info:

Copier IP address 
Create scan folder on C: drive & share folder check all permissions
Computer name (cmd line then type hostname)
User name -  cmd line type whoami

Windows Login Password 

Or Create a new user-Method 2 

If you want to create new user go to control panel & click user accounts / user accounts / manage another account / click add someone else to this pc / I don’t have this persons sign in info / add user  without Microsoft account / Konica / password
Share folder with Konica user and be sure to click read/write permission down arrow
Go to advanced sharing and add Konica and full permissions in all 3 boxes

To obtain the Computer IP address type cmd for command prompt and ipconfig. use IPV4 address 

​Scan folder - click properties and note the network path to the scan folder

Open chrome and enter ip address of copier
Go to store address on pagescope web connection
Select SMB
Type in scan destination name
Check host address box and enter computer name may need all caps  (system>system information>System name)
File path – enter folder name
Enter User ID for the computer
Enter login password for the user






Scan to E-mail


is the way to scan documents and send them sent directly to your inbox. 
In order to successfully setup scan to e-mail on your Konica Minolta bizhub MFP you will need the following information:

SMTP Server
Port
Security – SSL, TLS, or none
Authentication – Username and password


Gmail

SMTP server address: smtp.gmail.com
SMTP username: Your Gmail address
SMTP password: Your Gmail password
SMTP port (TLS): 587
SMTP port (SSL): 465
SMTP TLS/SSL required: yes
Note: You must enable “Less Secure Apps”.


Office365

SMTP server address: smtp.office365.com
SMTP username: Your Office365 address
SMTP password: Your Office365 password
Port: Port 587 (recommended) or port 25
SMTP TLS required: yes (TLS)


Godaddy / Secureserver

SMTP server address: smtpout.secureserver.net
SMTP username: Your email address is your username
SMTP password: Your Godaddy email password
Port: Port 465
SMTP SSL required: yes (SSL)


Error Codes that commonly occur

107   Server connection error.  Generic error – Something is stopping the MFP from communicating with the email server. Check network connection and configuration. 
530   SMTP server error. The access is rejected.  Usually only seen with Gmail when “Less Secure Apps” option is not enabled.
535   SMTP server error. Authentication error.  Verify email username and password are correctly entered at the MFP.


Most Common Problems

DNS server is not entered – If a valid DNS server is not saved into the MFP, the MFP will not be able to communicate with the Email server. Verify that a valid DNS server is saved into the MFP. See this link for details on configuration.

Incorrect Default Gateway – If a Default Gateway is not saved into the MFP or if the Default Gateway is incorrect, the MFP will not be able to communicate with the Email server. Verify that all IPv4 settings are correctly entered into the MFP. See this link for details on configuration.

GMail – By default, Gmail does not allow SMTP access. This means at first you may not be able to use your Konica Minolta to scan to email with Gmail without changing the default setting.  
Go to your Google Account.
On the left navigation panel, click Security.
On the bottom of the page, in the Less secure app access panel, click Turn on access.